Small and medium-sized enterprises (SMEs) have always struggled with the traditional banking system, and their lack of credit history and low credit scores have been tagged as high-risk borrowers. A report in June 2019 by the U K Sinha Committee involving the Reserve Bank of India (RBI) noted that the credit gap in the micro, […]
The RBI’s ban on non-bank PPIs will affect India’s credit card industry.
The FinTech industry has been evolving quickly over the last decade. 11 of India’s 65 unicorns operate in the FinTech space. The industry is quickly disrupting traditional and established BFSI players. However, the regulatory regime is slowly catching up to technological developments. The RBI has recently released a circular which bans banks from offering credit […]
5 Reasons Driving Global Digital Lending Rise
Digital lending has been gaining popularity all around the world. Not only are FinTech start-ups adopting digital lending, but even established multi-national banks are leveraging digital tools for the purposes of lending. The financial sector, in India and around the world, is now in the midst of digital transformation. All processes of such institutions are […]
Customer Onboarding Automation for Contactless Service
Know Your Customer (KYC) is the process by which a lender verifies a customer’s identity and other information using documentation such as PAN Card, Driver’s License, Voter ID, GST Registration, Aadhar Card and so on. Customer onboarding has traditionally been a costly affair with physical collection of documents and in person verification, which when coupled […]
Transform Client Communications With Cloud Telephony
Customer communication is the cornerstone of the Loan process. Loan companies initiate communication with the customers for various reasons – to schedule in-person meetings for sales, application submission, collateral evaluation & collection; to obtain clarifications on the loan application, request documents, conduct video KYC, collect outstanding payments and so on. While the customer contacts the […]
9 Benefits of OCEN for Small Business
The financial industry has hailed OCEN as a “magician’s wand” to solve the Indian MSME sector’s liquidity crunch. It will facilitate the connection between lenders, markets, and borrowers online. And thus, allow the needy to get small-ticket loans. OCEN is also expected to result in the financial inclusion of the unbanked and boost the number […]