Digital banking has transformed borrower expectations. Lenders must now build loan collection strategies that leverage technology, data, and customer-centric communication to maximise recovery while maintaining positive relationships. The emphasis should be on implementing a data-driven and customer-focused approach that prioritises outcomes and leverages digital platforms. Developing a digital-first loan collection strategy is vital for maximising […]
How Is Alternative Credit Data Transforming Credit Underwriting?
India’s economic growth hinges on the success of more than 633.9 lakh micro, small, and medium enterprises (MSMEs) which account for nearly 30% of gross value added (GVA) in India’s gross domestic product (GDP). Despite their valuable contribution, access to credit remains one of the major barriers for MSMEs, particularly unorganised MSMEs due to lack […]
Understanding the Different Types of Credit Risk
Credit risk continues to remain one of the areas of concern for a majority of traditional and new-age lenders. The reasons for this are varied. For example, macroeconomic fluctuations, such as political conflict, recessions, or market instability, can lead to higher default rates. Additionally, new-age lenders often cater to underserved or high-risk segments, increasing the […]
Competitive Edge: Exploring the Advantages of Implementing Loan Recovery Software
The lending business has become much more competitive over the last few years, with banks, Non-Banking Financial Companies (NBFCs), neo-banks, and even newer players, such as payment apps, vying to expand their customer base. In this landscape, lenders invest a significant amount of time in building robust revenue-optimising strategies. Typically, they tend to focus their […]