Customer experience is one of the major talking points for customers dealing with businesses operating in the retail and hospitality sectors. However, that was hardly the case in the finance industry, especially in lending. However, the times they are a-changing. Modern customers are ready to ditch the traditional, inconvenient, and time-consuming process in favour of […]
Optimising the Loan Origination Lifecycle: Key Steps and Automation Opportunities
The loan origination procedure is critical in the financial industry because it allows individuals and organisations to obtain the capital they require for a variety of purposes. However, this lifecycle is frequently time-consuming and resource-intensive and can result in delays and inefficiencies. With improvements in technology and automation, financial institutions now have the ability to […]
Future Trends in Loan Management Software: AI, Automation, and More
Thanks to technological advancements, loan management software has evolved immensely over the past decade. By 2032, AI and automation market in the banking industry is estimated to be worth USD 182 billion. In today’s digital age, lending institutions seek new and innovative ways to streamline their loan management processes. Artificial intelligence (AI), automation, and blockchain […]
Customer Onboarding Automation for Contactless Service
Know Your Customer (KYC) is the process by which a lender verifies a customer’s identity and other information using documentation such as PAN Card, Driver’s License, Voter ID, GST Registration, Aadhar Card and so on. Customer onboarding has traditionally been a costly affair with physical collection of documents and in person verification, which when coupled […]
How Finezza’s Automation Technology Helps In Credit Card Evaluation
Credit cards are an essential component of the lending landscape that bless borrowers with incredible financial convenience. It helps them navigate through occasional short terms of financial distress. The criteria for lending decisions vary from lender to lender. Credit analysts often grapple with factors like multiple credit scores, absence of credit history, frequency of bill […]
Why Loan Delinquency is a Wake-Up Call for MFI Lenders and the Industry
Did you know that rising loan delinquency rates can lead to significant opportunity costs and damage the reputation of Microfinance Institutions (MFIs)? According to a recent Business Standard report, non-banking financial companies (NBFCs) focusing on microfinance may face higher credit costs due to increasing loan delinquencies. In addition, the asset growth of these companies is […]