A lending operations team at a mid-sized NBFC runs a bill discounting portfolio of 400 active invoices across 30 buyers. At month-end, the Loan Management System (LMS) shows 12 accounts as outstanding, but the Core Banking System (CBS) has already registered payments for four of them. Three others have partial payments sitting in the CBS […]
5 Operational Challenges Costing Microfinance Lenders at Scale
Managing 2,000 active loans leaves room for improvisation. Field officers know borrowers personally, delinquencies can be tracked on a spreadsheet, and bureau reports get compiled manually once a quarter. The informality works because the numbers are still small enough for a person to hold in their head. Once the portfolio grows to 20,000 loans, that […]
What Most Lenders Get Wrong When Selecting a Loan Management System
Choosing a Loan Management System (LMS) looks like a clear-cut procurement decision. You shortlist a few vendors, watch demos, compare pricing, maybe run a quick pilot, and go live. The problems start appearing six months later, when your operations team is manually reclassifying Non-Performing Assets (NPAs), your bureau reporting is a day behind, and the […]
The Lending Life Cycle Events Your LMS Should Automate But Probably Doesn’t
When lenders talk about Loan Management System (LMS) automation, the conversation usually centres on origination: faster document extraction, automated credit scoring, and straight-through processing for clean applications. These are real improvements, and they have compressed disbursement timelines across the industry. But the origination phase lasts weeks. The post-disbursement life of a loan lasts for years. […]
What Your LMS Can’t Handle When You Add a Line of Credit Product
For most lenders, the gaps in their Loan Management System (LMS) don’t announce themselves during product planning. They surface a few months after launching a line of credit (LoC) product, when the operations team is doing manual reconciliations at month-end, and nobody can explain why the bureau data doesn’t match the portfolio report. The problem […]
Open Banking and Delinquency Management: Using Real-Time Data to Intervene Before Loans Go NPA
Most delinquency management frameworks are built around the wrong moment. They’re designed to activate once a borrower has missed a payment, which means the financial stress driving that missed payment has been accumulating for weeks, sometimes months, without triggering any response. By the time a Loan Management System (LMS) flags an account as 30 Days […]